Return Policy for Shoppiom.com
Effective Date: 06/08/2023
Thank you for shopping at Shoppiom.com. We strive to provide you with the best online shopping experience, and we want you to be completely satisfied with your purchase. If you need to return a product, please review our Return Policy outlined below.
- Eligibility:
1.1 Products Eligible for Return: Most products purchased from Shoppiom.com are eligible for return within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
1.2 Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including but not limited to, intimate apparel, swimwear, earrings, personal care products, and perishable goods. Additionally, gift cards, downloadable software, and customized or personalized items are non-returnable.
- Return Process:
2.1 Initiating a Return: To initiate a return, please contact our customer service team by email within the eligible return period. Provide them with your order details, including the order number, item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
2.2 Return Authorization: For eligible returns, we may issue a return authorization number (RMA) and provide you with instructions on how to return the product(s) to us. Please note that returns without a valid return authorization may not be accepted.
2.3 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product(s).
- Refunds and Store Credit:
3.1 Refund Process: Once we receive the returned product(s) and verify their condition, we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow [number of days] for the refund to be processed and reflected in your account.
3.2 Store Credit: In some cases, you may have the option to receive store credit instead of a refund. Store credit can be used towards future purchases on Shoppiom.com and will be issued in the form of a gift card or a coupon code.
- Exchanges:
At this time, we do not offer direct exchanges. If you need a different size, color, or alternative product, please initiate a return as described in Section 2 above and place a new order for the desired item.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a return or replacement of the item at no additional cost to you.
- Return Exceptions:
We reserve the right to refuse returns or impose restocking fees for items that do not meet our return criteria or have been used, damaged, or altered by the customer.
- Changes to the Return Policy:
We may update or modify this Return Policy from time to time to reflect changes in our practices or legal requirements. The most current version of the Return Policy will be posted on our website, and the effective date will be indicated at the beginning of the policy.
If you have any questions or need further assistance regarding our Return Policy, please contact our customer service team.
